Two live booking integrations, a redesigned chatbot widget, and a handful of improvements to how conversations feel.
Cal.com integration
If you use Cal.com to manage your schedule, your agent can now do the same over the phone or chat. Connect your account and your agent reads your event types, checks real availability, and makes bookings — while the caller is still on the line.
Cal.com sends the confirmation email and calendar invite. No API key needed — the connection uses Cal.com's official OAuth login.
Find it under Integrations on any agent.
Gecko Booking integration
Your agent can now manage appointments in Gecko Booking during a conversation. It can look up a caller as an existing customer, check open slots, create a booking, reschedule, or cancel — all without putting the caller on hold.
Setup requires an API key from Gecko Booking, which you paste into Verbu. Once connected, install the Time Management automated workflow package and you're ready.
New chatbot overview screen
The chat widget now opens to an overview screen before the conversation starts. Configure it with a heading, quick-start shortcuts, and bookmarks.
Quick starts launch the chat with a specific automated workflow already running — useful if your visitors tend to reach out for the same few things. Set them up under the Chatbot tab on your agent.
Agent speaks before forwarding a call
When your agent forwards a call, it now says a short goodbye first — thanking the caller and letting them know they're being connected. The line is generated in whichever language the conversation was in.
Verbu Help Center
Verbu now has a help center. It covers agent behaviour, capabilities like forwarding and contact capture, chatbot setup, integrations, and PBX connection guides.