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AI Transparency Notice

Last updated: February 19, 2026

AI Transparency Notice

Verbu ApS Effective Date: 8.12.2024 Last Updated: 19.2.2026

This AI Transparency Notice explains how Verbu uses artificial intelligence ("AI") in its services, what the AI does (and does not do), and what this means for people interacting with Verbu-powered systems.

For general privacy information, see www.verbu.com/legal/privacy.

1. Who we are

Verbu ApS ("Verbu", "we", "us") provides an AI-based communication platform used by businesses to handle inbound calls and customer requests.

2. Where AI is used

Verbu uses AI to support customer communication workflows, which may include:

  • understanding spoken input during a call,
  • generating responses based on customer-provided information (e.g., a knowledge base),
  • routing or escalating requests to a human or to a customer system,
  • generating structured outputs (e.g., call outcomes, summaries, or intent labels).

3. AI disclosure to callers

Verbu's platform includes a built-in EU AI Act compliance feature that, when enabled by the business, informs callers at the start of an interaction that they are speaking with an automated AI system, not a human. Where configured, the feature may also support escalation to a human.

Verbu strongly recommends that businesses using the Service enable AI caller disclosure and any related compliance settings.

Businesses using Verbu are responsible under applicable law — including Article 52 of the EU AI Act — for ensuring callers receive required disclosures. Verbu's platform is designed to support this compliance.

4. What the AI can and cannot do

What it can do

  • Answer common questions using information provided by the business.
  • Collect relevant details to help the business follow up.
  • Route requests to the correct team or trigger customer-configured actions (e.g., booking flows) where enabled.

What it cannot guarantee

  • The AI may misunderstand you or provide incomplete or incorrect information.
  • Responses depend on what the business has provided and configured.
  • Outputs should not be solely relied upon for decisions requiring professional judgment.

5. Important limitations and safety

Verbu's AI is not designed to provide legal, medical, financial, or other professional advice. If you require professional advice or emergency assistance, you should contact a qualified professional or emergency services.

6. Human involvement and escalation

Businesses using Verbu decide how the Service is configured, including what information the AI can use and when requests are routed to humans.

Where the business has enabled escalation, callers can request to speak with a human or be routed to a human team. If no escalation option is available, callers may contact the business directly through other channels.

7. Call data and recordings

Verbu processes call audio in real time to provide the Service.

Verbu does not store call recordings. Verbu does not retain identifiable call transcripts or identifiable call content for product improvement.

Verbu may retain anonymised derivatives (such as aggregated statistics, intent categories, redacted summaries without identifiers, and performance metrics) to improve reliability, security, and service quality.

For more information, see www.verbu.com/legal/privacy.

8. Fairness and quality

We aim to make the Service reliable and robust. AI systems can perform differently across languages, accents, environments, and use cases. We monitor quality and improve the Service over time.

9. Questions or concerns

If you have questions about AI use in Verbu, contact: legal@verbu.com or privacy@verbu.com

We aim to respond within one month.