March 2026: Smarter conversations and redesigned dashboard

Three improvements that make your agents easier to manage and more pleasant to talk to.

Redesigned metrics dashboard

The metrics overview has been redesigned. The most useful numbers are now easier to find at a glance.

Workflows that branch across procedures

Procedure steps can now jump to a different procedure entirely — not just to the next step. Use this to build more complex call flows where a single conversation moves through several different scripts depending on what the caller says.

More natural conversations

Agents now end calls in a more helpful and natural way. They also switch language and accent faster when the caller speaks a different language.