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Major Release·v2.1·
January 12, 2026

January 2026: Chat widget and Knowledge gap analysis

New tools for chat, SMS and intelligent optimisation of your AI agents.

Chat widgetAnalyticsAI agents

Highlights

  • New Chat widget with voice and chat
  • Receive Knowledge gap analysis for your knowledge
  • Use SMS automation with your AI agents
  • Test AI agents with new evaluation framework

This update lifts your customer service. We introduce a new Chat widget. We also add SMS automation. Your AI agents are now easier to optimise.

New Chat widget and SMS automation

Our Chat widget supports chat and voice. It gives customers more options. Your AI agents can now send SMS. Use SMS automation in Advanced workflows.

Smart optimisation and testing of AI

Get Knowledge gap analysis in the Advanced dashboard. The system analyses your knowledge base. Test your AI agents with our new framework. It ensures high answer quality.

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