Terms of Use

Verbu ApS Effective Date: 8.12.2024 Last Updated: 19.2.2026

1. Introduction

These Terms of Use ("Terms") govern the use of services provided by Verbu ApS, CVR no. 45855309, Nymarksvej 57, 5800 Nyborg, Denmark ("Verbu", "we", "us").

These Terms apply to business customers subscribing directly or via an authorised reseller ("Customer").

By accessing or using the Service, Customer agrees to be bound by these Terms and Verbu's Privacy Policy.

2. Definitions

"Service" means Verbu's AI-based communication platform and related features.

"Customer Data" means all data and information submitted or processed through the Service, including call metadata, transcriptions generated during a call, and Customer-provided knowledge base content.

"Anonymised Derivatives" means information derived from calls that has been anonymised in a manner reasonably designed to prevent re-identification, such as aggregated statistics, intent/topic classifications, redacted summaries, and performance metrics, and which does not constitute Personal Data.

"Order" means the selected subscription plan and commercial terms agreed via Verbu's website, dashboard, or through a Reseller.

"Applicable Law" means all laws applicable to the parties, including GDPR and telecommunications regulations.

3. Subscription, Term and Renewal

3.1 Subscription Plans

The Service is provided on a subscription basis (monthly or annual) as described in the applicable Order.

3.2 Term

Subscriptions commence upon activation and continue for the selected billing period.

3.3 Automatic Renewal

Subscriptions renew automatically for successive periods equal to the initial term unless terminated prior to the end of the current billing period.

3.4 Cancellation and Refund Policy

Customer may cancel via the dashboard. Cancellation takes effect at the end of the current billing period.

Monthly subscriptions: no additional fees accrue after the end of the current billing period.

Annual subscriptions: fees are prepaid. Early termination does not entitle Customer to any refund, except where (i) Verbu is in material breach and Customer terminates pursuant to Section 15, in which case Customer may request a proportionate refund for the unused prepaid period, or (ii) a refund is required under Applicable Law.

Nothing in this section limits any rights that cannot be contractually excluded under Applicable Law (including under Danish contract law principles).

3.5 Reseller Customers

If the Service is purchased through a Reseller:

(a) pricing, invoicing, and payment are managed by the Reseller under the Reseller's agreement with the end customer; (b) Verbu remains responsible for operating and providing the Service; (c) any claims relating to pricing, payment, or refunds shall be directed to the Reseller; and (d) any claims relating to Service availability, defects, or performance may only be brought against Verbu to the extent the end customer has privity with Verbu under these Terms, and in all cases remain subject to Sections 12–14 (disclaimers and limitation of liability).

4. Scope of Service

Verbu provides access to the Service as described on its pricing page or in the applicable Order.

Verbu may modify or improve the Service, provided core functionality of the active plan is not materially reduced.

5. Customer Responsibilities

Customer is responsible for:

legality and accuracy of Customer Data;
compliance with call recording and telecommunications laws;
providing required notices and obtaining required consents;
ensuring callers are informed where required by Applicable Law that they are interacting with automated systems;
configuration of integrations and automated actions;
business decisions made based on Service outputs.

6. Acceptable Use

Customer shall not use the Service:

in violation of Applicable Law;
for deceptive impersonation, fraud, or misleading automated interactions;
for unsolicited marketing calls or spam where unlawful or without required legal basis;
to circumvent consent requirements;
to transmit unlawful, infringing, or harmful content;
to interfere with, disrupt, or attempt to reverse engineer the Service.

Verbu may suspend access for material violations, taking into account severity, repetition, and potential harm.

Verbu may publish an Acceptable Use Policy ("AUP"). The AUP will form part of these Terms, and any material changes to the AUP shall be notified under Section 18 (Amendments).

7. Data Protection and Sub-Processors

Verbu processes personal data in accordance with Applicable Law.

For operational Customer Data, Verbu acts as a data processor.

The parties shall enter into a data processing agreement where required by Applicable Law.

Verbu may engage sub-processors. A current list is available upon request. Verbu shall ensure sub-processors are bound by appropriate contractual safeguards.

Customer may object to a new sub-processor on reasonable grounds related to data protection. If the parties cannot resolve the objection within a reasonable period, Customer may terminate the affected Service component without penalty for the remaining prepaid period for that component.

8. Call Data, Recordings and Anonymised Derivatives

8.1 No Storage of Call Recordings

Verbu does not store call recordings. Verbu processes call audio only to provide the Service in real time. Any transient buffering required to operate the Service is not retained after the call ends. In rare cases of immediate technical incident handling, short-lived technical buffers may be retained for up to twenty-four (24) hours solely to diagnose and resolve the incident, after which they are deleted automatically. Such buffers are access-restricted and are not used for product improvement.

8.2 No Retention of Identifiable Transcripts for Product Improvement

Verbu does not retain identifiable call transcripts or identifiable call content for product improvement purposes.

8.3 Retention of Anonymised Derivatives Only

Verbu may retain and use Anonymised Derivatives derived from calls for purposes including but not limited to:

service improvement,
quality assurance,
security monitoring,
product development,
statistical and performance analysis.

Anonymisation shall be performed in accordance with industry-recognised standards and in a manner reasonably designed to prevent re-identification.

Anonymised Derivatives are not Personal Data.

9. Intellectual Property

Verbu retains all rights in the Service.

Customer retains ownership of Customer Data.

Verbu grants Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription term.

10. Confidentiality

Each party shall protect the other party's Confidential Information using at least reasonable care.

Confidential Information does not include information that:

is publicly available without breach;
was lawfully known prior to disclosure;
is independently developed;
must be disclosed by law or order of a competent authority.

A party may disclose Confidential Information to its professional advisors (including lawyers and accountants) under confidentiality obligations.

Upon termination, each party shall delete or return Confidential Information upon request, except where retention is required by Applicable Law.

Confidentiality obligations survive termination.

11. Service Availability and SLAs

Verbu will use commercially reasonable efforts to keep the Service available and operational.

Any specific service levels, uptime metrics, measurement methods, or service credits shall apply only if expressly agreed in writing, including in an Order or separate SLA document.

12. Warranties and Disclaimer

Verbu provides the Service on an ongoing subscription basis and does not guarantee uninterrupted or error-free operation.

To the extent permitted under Danish law, Verbu disclaims implied warranties and representations, including fitness for a particular purpose and merchantability, and disclaims that the Service will meet Customer's specific requirements.

AI-generated outputs may contain errors and do not constitute legal, medical, financial, or professional advice.

13. Limitation of Liability

Verbu's total aggregate liability arising out of or relating to the Service shall not exceed the fees paid by Customer during the twelve (12) months preceding the event giving rise to the claim.

This limitation does not apply to:

fraud or wilful misconduct;
gross negligence;
death or personal injury;
Verbu's indemnification obligations under Section 14.2;
Verbu's obligations under Applicable Law in respect of personal data breaches and related liability regimes.

Verbu shall not be liable for indirect or consequential losses, including loss of profits, revenue, goodwill, or business interruption, to the extent permitted by Danish law.

14. Indemnification

14.1 Customer Indemnity

Customer shall indemnify Verbu from claims arising from:

unlawful Customer Data;
Customer's misuse of the Service;
Customer's violation of Applicable Law (including telecommunications and data protection requirements).

14.2 Verbu IP Indemnity

Verbu shall indemnify Customer against third-party claims alleging the Service infringes intellectual property rights, provided that Customer:

(a) gives prompt written notice of the claim; (b) allows Verbu to control the defence and settlement (provided Verbu shall not settle in a manner that imposes liability or admission on Customer without Customer's consent, not to be unreasonably withheld); (c) provides reasonable assistance at Verbu's expense; and (d) makes no admissions or settlements without Verbu's prior written consent.

If the Service is found to infringe, Verbu may, at its option: (i) modify the Service to be non-infringing, (ii) procure a right for Customer to continue using it, or (iii) terminate the affected part of the Service and refund any prepaid fees for the unused portion of that affected part.

15. Termination

Verbu may suspend or terminate the Service for material breach, non-payment, or legal requirements.

Customer may terminate for Verbu's material breach that remains uncured for thirty (30) days after written notice.

Upon termination, Customer's right to use the Service ceases.

16. Assignment

Customer may not assign these Terms without Verbu's written consent.

Verbu may assign these Terms in connection with restructuring, merger, or acquisition.

17. Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control.

18. Amendments

Verbu may amend these Terms with at least 30 days' prior notice before material changes take effect.

If Customer does not accept material changes, Customer may terminate the subscription before the effective date of the change.

Continued use after the effective date constitutes acceptance.

19. Publicity

Verbu may reference Customer's name and logo as a customer unless Customer objects in writing within thirty (30) days of (i) subscription commencement or (ii) Verbu's first request/notice to use Customer's name/logo, whichever is later.

20. Entire Agreement and Hierarchy

These Terms, together with the Privacy Policy and the applicable Order, constitute the entire agreement.

In case of conflict:

(a) These Terms prevail, except that an Order may override these Terms only where the Order expressly states it overrides a specific section of these Terms, and only for that specific purpose; and (b) Orders are intended primarily to govern commercial terms (pricing, term length, plan level, included usage/limits, and support tier), and do not override Sections 6, 8, 9, 10, 12–14, 17–21 unless explicitly stated.

21. Governing Law and Dispute Resolution

These Terms are governed by Danish law.

Disputes shall be brought before the City Court of Odense as venue, unless mandatory rules of jurisdiction apply.

Either party may seek interim injunctive relief in any competent jurisdiction.

Proceedings shall be conducted in English unless otherwise required by law.

22. Survival

The following sections survive termination: Sections 3.4 (refund terms), 6 (acceptable use for post-termination claims), 8 (recordings and anonymised derivatives), 9 (intellectual property), 10 (confidentiality), 12–14 (disclaimers, liability, indemnification), 20–22 (entire agreement, governing law, survival).

23. Contact

Verbu ApS Nymarksvej 57 5800 Nyborg Denmark Email: legal@verbu.com