# Verbu

> The leading Scandinavian AI voice, telephone and chat solution for businesses. Verbu answers phones and chats like a person—so your team can do meaningful work instead of repeating the same answers.

Verbu handles the calls and messages that keep your team busy with routine questions. Opening hours, appointment bookings, order status, rescheduling—the conversations that follow a pattern. Your team handles the ones that need judgment.

## The Problem We Solve

Most businesses answer the same questions hundreds of times a week. "What time do you close?" "Can I reschedule my appointment?" "Where's my order?" Each one takes a few minutes. Those minutes add up.

Meanwhile, the calls that actually need human attention—the angry customer, the complex booking, the sensitive situation—get less time because everyone's dealing with routine stuff first.

Verbu takes the routine conversations. Your team gets their time back for the work that matters.

## How It Works

- Answers calls and chat messages with natural, human-like conversations
- Books, reschedules, and cancels appointments by checking your calendar in real time
- Answers FAQs using knowledge you provide about your business
- Routes complex issues to your team with full context—no one repeats themselves
- Works around the clock in 32+ languages
- Connects with your existing systems (CRM, booking tools, calendars)

## What Makes Verbu Different

**We're not replacing your team.** We're taking the repetitive procedural work off their plate so they can do the fulfilling stuff—the cases that need empathy, judgment, and expertise.

**We understand specific industries.** A clinic's workflow is different from a car dealership's. Our agents are trained on industry-specific terminology and common scenarios.

**Handoffs are seamless.** When a conversation needs a human, the transfer happens cleanly. The customer doesn't repeat themselves. Your team gets context before they even say hello.

**European to the core.** Danish company. EU data centres. GDPR-compliant by design. We understand European business culture and regulations because we're part of it.

## Industries

Verbu works across many sectors, with specialized knowledge for each:

- Healthcare (clinics, dental practices, GPs)
- Automotive (workshops, dealerships, tire service)
- Home Services (plumbers, electricians, HVAC)
- Restaurants and hospitality
- Real Estate agencies
- Legal practices
- Beauty and wellness
- E-commerce and retail
- Financial services
- Logistics and shipping
- Public sector and municipalities

See all industries: https://verbu.com/industries

## Use Cases

- **AI Receptionist** — Never miss a call. Verbu answers, qualifies, and routes 24/7.
- **Appointments & Booking** — Let customers book, reschedule, and cancel without waiting.
- **First-Level Support** — Handle routine support automatically. Escalate what needs attention.
- **Order Status** — Answer "Where's my order?" instantly, any time of day.
- **Lead Qualification** — Capture and qualify inbound leads before your sales team talks to them.
- **Outbound Reminders** — Reduce no-shows with automated confirmations.
- **24/7 Availability** — Help customers on their schedule, not just during office hours.
- **Multilingual Support** — Serve customers in 32+ languages at native level.
- **Seasonal Scaling** — Handle peak volumes without hiring. Scale instantly when you need it.
- **AI Chat** — Website chat that resolves issues, not just deflects them.

See all use cases: https://verbu.com/use-cases

## Pricing

Three tiers designed for different needs:

**Starter** — For small businesses getting started. 100 minutes/month, basic integrations, email support.

**Professional** — For growing teams. 500 minutes/month, advanced integrations, priority support, 99.9% uptime SLA.

**Enterprise** — For organizations with custom needs. Unlimited minutes, custom integrations, dedicated support.

Full pricing details: https://verbu.com/pricing

## Performance

- 40% average reduction in call handling time
- 90%+ customer satisfaction maintained
- <1 second average response time
- 32+ languages supported
- 99.9% uptime SLA on Professional and Enterprise

## Data & Compliance

- GDPR-compliant
- EU AI Act ready
- All data processed and stored in EU data centres (Sweden, Germany)
- AI processing through Microsoft Azure European servers
- Data minimization by design
- Right to deletion supported

## Company

Verbu ApS is headquartered in Copenhagen, Denmark.

- Website: https://verbu.com
- Contact: hello@verbu.com
- Legal: legal@verbu.com

## Quick Links

- Home: https://verbu.com
- Pricing: https://verbu.com/pricing
- Industries: https://verbu.com/industries
- Use Cases: https://verbu.com/use-cases
- Help Centre: https://verbu.com/help
- Contact: https://verbu.com/contact
- Partners: https://verbu.com/partners
- News: https://verbu.com/news
- Product Updates: https://verbu.com/updates
- Terms of Service: https://verbu.com/legal/terms
- Privacy Policy: https://verbu.com/legal/privacy

## Feeds

- News & Insights: https://verbu.com/news/feed.xml
- Product Updates: https://verbu.com/updates/feed.xml